Our Core Purpose
To be the best choice for your outdoor project by providing an amazing customer and employee experience from concept to completion and beyond.
Our Core Customer
Our Core Customers are property owners within Santa Barbara, Ventura, and West Los Angeles Counties. They have ideas for their outdoor space but need direction. They have decided on an investment level that works for them and are upfront and realistic with their expectations. They appreciate work done right the first time and want a company that can take them from concept to completion and beyond.
Our Core Competencies
Consultative Sales Process: from design consultations to value-engineered cost proposals, our Team provides our clients with collaborative partner for the duration of the project and beyond.
Highly Skilled Technicians: our crews have the knowledge and experience to allow us to complete entire projects with little or no need for subcontractors. This allows us to complete projects quickly with minimal disruptions to clients lives and routine.
Technology Utilization: we leverage the latest in technology for customer relations management, marketing, estimating, design and production management to make our processes highly efficient.
Process Driven: we collect large amounts of data and use measurable results to drive all company decisions. This enables us to be flexible to changing market conditions and to constantly better our processes and best practices.
Company History: we are currently managed by the 3rd and 4th-generation team of Tom and Jeremy Scarlett. Our company’s roots go back over 85 years and we maintain a collective knowledge of decades in the business.
Our Brand Promise
“You’ll love your outdoor space...we guarantee it”. It may sound cliché, but here at Scarlett’s Landscape, it’s what we live and breathe. Don’t like that plant we put in – we’ll replace it. Don’t like the color we painted the patio cover – we’ll re-paint it. Don’t like the way we hung those bistro lights – we’ll redo it. We want you to love your yard when you’re done and not settle for anything less.
Our Core Values
Our team members are Humble. They lack excessive ego or concerns about status. Humble people are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self and define success collectively rather than individually.
Our team members are Hungry. They are always looking for more. More things to do. More to learn. More responsibility to take on. Hungry people almost never have to be pushed by a manager to work harder because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.
Our team members are Smart. They have common sense about people. Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They have good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.
